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We're changing

We are creating a new public body, Historic Environment Scotland, which will come into effect from 1 October 2015. While we work on shaping our future we can reassure you that all services and products will continue as normal. We will continue to keep you up to date on developments. Please follow our progress and find out more about our new organisation.

Complaints Handling Procedure


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Historic Scotland & Royal Commission on the Ancient and Historical Monuments of Scotland (RCAHMS) Complaints Handling Procedure

Our complaints handling procedure reflects Historic Scotland and RCAHMS’s commitment to valuing complaints. Our customer guide should provide you with what you need to know.

Customer guide to Historic Scotland and the Royal Commission on the Ancient and Historical Monuments of Scotland Complaints Handling Procedure PDF icon [42kb]

Modh-gearain Alba Aosmhor agus Coimisean Rìoghail nan Làraichean Àrsaidh is Eachdraidheil an Alba – Stiùireadh do Chustamairean PDF icon [339KB]

The procedure introduces a standardised approach to handling complaints across government, which complies with the Scottish Public Sector Ombudsman’s guidance on a model complaints handling procedure. Complaints give us valuable information we can use to improve customer satisfaction. More information on the complaints procedure is available.

Historic Scotland and the Royal Commission on the Ancient and Historical Monuments of Scotland Complaints Handling Procedure PDF icon [224kb]



Contact us

Complaints Officer
Chief Executive’s Office
Historic Scotland
Longmore House, 2.20
Salisbury Place
Edinburgh
EH9 1SH
Tel: +44 (0)131 668 8713
Fax:+44 (0)131 668 8899