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Admission and Event tickets
An email confirmation with voucher(s) attached will be issued and can be exchanged for entry at the site they were purchased for.
Conservation Publications
Will be despatched using either Royal Mail or Parcel Force depending on weight.
An email will be sent within three working days of receiving an order for publications, giving details of expected despatch and delivery date. Please allow up to 28 days for delivery. This may be longer for overseas orders.
Note: If you change your billing details and save the changes, your details will have to be confirmed by our staff before another order is dispatched to you. You will also only be able to receive deliveries at your given billing address until the details have been confirmed.
When you complete your online order form, where relevant, your shipping charges are automatically calculated and displayed before you complete your transaction as follows:
Shipping Charges according to weight in grams (g) / kilograms (kg).
| Weight of product |
UK |
Europe |
Rest of the world |
| 0g |
£0.00 |
£0.00 |
£0.00 |
| 1 - 100g |
£0.50 |
£1.00 |
£1.50 |
| 101g - 500g |
£1.75 |
£2.95 |
£4.95 |
| 501g - 1kg |
£3.75 |
£5.50 |
£9.95 |
| 1001g - 2kg |
£5.95 |
£9.95 |
£18.95 |
| 2001g - 4kg |
£5.95 |
£19.95 |
£38.00 |
| 4001g - 6kg |
£5.95 |
£29.95 |
£57.00 |
| 6001g - 10kg |
£5.95 |
£50.00 |
£95.00 |
| 10001g - 15kg |
£5.95 |
£82.00 |
£149.25 |
For delivery overseas, you may be subject to import duties and taxes which you will have to pay when the package reaches your country.
Faulty or damaged Conservation Publications purchased both online and in our properties may be refunded or exchanged with proof of purchase within 28 days. Refunds will be made against the original form of tender where possible except in respect of sales goods. Unless the product is damaged or faulty, postage costs will not be refunded.
Conservation publications: Publications Dept, Technical Conservation Group, Historic Scotland, Longmore House, Salisbury Place, Edinburgh, EH9 1SH. Telephone 0131 668 8638.
Admission and Event Tickets: are non-refundable. Refunds may be available in special circumstances and will be made at the sole discretion of Historic Scotland. Email hs.ticketing@scotland.gsi.gov.uk or tel +44 (0) 131 668 8081.
We process your order within 48 hours (or less) of receiving it, during regular business hours (Monday to Friday, 9 am to 5 pm GMT). Conservation Publications will be despatched using Royal Mail or Parcel Force depending on weight. Please allow up to 28 days for delivery. This may be longer for overseas orders.
The membership 20% discount is not applicable to life memberships, admission tickets, explorer passes, the hire of Historic Scotland properties, sale items in the online shop or the Edinburgh Castle webstore (www.edinburghcastle.gov.uk) and purchases in our cafes and restaurants.However a 10% discount is available at the catering facilities of Fort Geroge and Edinburgh, Stirling & Urquhart castles.
Members of Historic Scotland are entitled to 20% retail discount on all products except phonecards, stamps and reduced items sold in Historic Scotland shops at our properties, through our Retail Department at Longmore House and through our website. The discount does not apply at Calanais, Duff House, Dundonald Castle, Kinnaird Head Lighthouse, Skaill House or the Whithorn Trust Discovery Centre.
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