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We're changing

We have created a new public body, Historic Environment Scotland. While we work on shaping our future we can reassure you that all services and products will continue as normal. Please follow our progress and find out more about our new organisation.

Raising the Standard

Historic Scotland is committed to providing services of the highest quality to our customers and actively seeks their views. If you have a suggestion or complaint, please speak to any member of our staff. Raising The Standard sets out what our customers can expect from Historic Scotland, it also gives details of how to make a complaint or suggestion.

View Raising the Standard

The Scottish Public Services Ombudsman Act 2002

The Scottish Public Services Ombudsman Act 2002, which came into effect on 23 October 2002, provides a simple and effective means for the public to make complaints about maladministration and service delivery arising from the activities of public authorities in Scotland.
A complaint may be made by an aggrieved person (or their representative including an MSP or local councillor) within 12 months of the day after the aggrieved person had notice of the matter complained of The Ombudsman can be contacted at the following address:

Scottish Public Services Ombudsman
Freepost EH641

Tel: 0800 377 7330
Fax: 0800 377 7331
Txt: 0790 049 4372

Contact us

Historic Scotland
Longmore House
Salisbury Place
Tel: + 44 (0) 131 668 8600

Raising the Standard