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Terms and conditions

Terms of use
Please read this agreement carefully before using the services. They represent the terms and conditions ("Terms") for using Historic Scotland Websites. This website (www.historic-scotland.gov.uk) and product websites (www.edinburghcastle.gov.uk, www.stirlingcastle.gov.uk, www.whithornpriorymuseum.gov.uk. www.ionahistory.org.uk, www.trinityhouseleith.org.uk, www.pictishstones.org.uk, www.heritageaudit.org.uk, www.historicscotlandimages.gov.uk and www.celebratingscotlandsarchitecture.org) are owned and run by Historic Scotland.

In using these sites you are agreeing and are bound to the Terms as stipulated by Historic Scotland. If you do not agree to these, then do not use our Websites. You are permitted to use our Websites solely on the basis of these Terms and those listed on our product websites. We reserve the right, at our discretion, to update and/or revise these Terms. Please check periodically for changes.These Conditions do not affect your statutory rights.


Disclaimer
Historic Scotland Websites and material relating to government information, Products and services (or to third party information, Products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on these sites will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will Historic Scotland be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of our websites or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.


Registration & security
You must register to purchase Products from our Website and lawfully enter into and form contracts. To register for our services, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are true, correct and complete in all respects. You must stipulate a bona fide delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.  

You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You must inform us immediately of any changes to your personal information by updating this as and when necessary.

This information is stored securely on our database, please read our Privacy Policy.

If you have chosen to opt-in to receive future communications from Historic Scotland, then your details will be held until such time as you choose to unsubscribe from the service. Users who no longer wish to receive our communications may opt-out by clicking unsubscribe option on any email communication received or the user may contact us to opt-out.


Online ordering
When you purchase from our websites, you will be guided through the process of placing an order by a series of simple instructions.
  • We will send to you an order acknowledgement email detailing the Products you have ordered.  This is not an order confirmation or order acceptance from us.
    - Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products (depending on your choice of delivery method) ordered unless we have notified you thatwe do not accept your order or you have cancelled it in accordance with the policy 'How to cancel your order'.

    Non-acceptance of an order may be a result of one of the following:

    - Our inability to obtain authorisation for your payment;
    - Technical errors;
    - You not meeting the eligibility to order criteria set out in the Registration & Security section above.
Non-acceptance of an order may be a result of one of the following:
  • Our inability to obtain authorisation for your payment;
  • You not meeting the eligibility to order criteria set out in the main Registration section above.

How to cancel your order
If you wish to exercise your right to cancel a contract, prior to order despatch, contact hs.ticketing@scotland.gsi.gov.uk or 0131 668 8638 for Conservation publications to cancel your order. Please note that admission tickets are non-refundable.
This does not affect your statutory rights under Scots Law


Payment
All prices on our websites are in pounds sterling £ inclusive of the current rate of Value Added Tax VAT applied in the UK (where applicable) and are correct at the time of entering the information onto the system. VAT Reg No: GD 888 8455 42

The total cost of your order is the price of the Product(s). Payment can be made by any of the methods specified in the Payment section of our websites and payment will be debited and cleared from your account at time of order. Prices may change at any time prior to acceptance of your order.

You confirm that the credit/debit card that is being used is yours. We accept Visa, Visa Electron, Mastercard, Visa Delta, Solo, Maestro (except www.edinburghcastle.gov.uk) and JCB online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Credit card transactions are made on a separate secure server, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organization.


Delivery methods

www.edinburghcastle.gov.uk | www.stirlingcastle.gov.uk

Customers will be given two options for the delivery of Products on the webstore.

1) Print at home. Customers will receive an email confirmation with their Print at home ticket(s) attached and/or order acknowledgements for souvenir and audio guide purchases attached as an Adobe PDF. Customers must print these tickets and bring them on their visit. The General Admission ticket gives entry into Edinburgh Castle.

The souvenir and audio guide print at home should be used for redemption at Visitor Information and the Audio Guide Pick Up point respectively.

2) Ticket Machine Pick Up. Customers will receive an email confirmation acknowledging their order. A confirmation number will be quoted and customers must use this when collecting tickets and/or collecting a proof of purchase ticket (for souvenir and audio guides) from the ticket machines in Edinburgh Castle. Order acknowledgements are sent to the email address provided at registration once payment has been confirmed.

If you forget your Print At Home ticket or have problems collecting tickets from our ticket machines, you must bring along proof of identity to allow Visitor Information to trace your order.


Description of Products
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

If a product is priced inaccurately on our site due to system or typographical errors, we reserve the right to correct any and all errors when they do occur and not to honor inaccurate or erroneous prices. Our prices are also subject to change without notice.


Refunds


Faulty or damaged goods purchased both online and in our properties may be refunded or exchanged with proof of purchase within 28 days. Refunds will be made against the original form of tender where possible except in respect of sales goods. Unless product is damaged or faulty, postage costs will not be refunded. Tickets are non-refundable. Refunds may be available in special circumstances and will be made at the sole discretion of Historic Scotland.

Conservation publications:  Publications Dept, Technical Conservation Group, Historic Scotland, Longmore House, Salisbury Place, Edinburgh, EH9 1SH. Telephone 0131 668 8638.

Other orders: Retail Central Sales, Historic Scotland, Retail Warehouse & Distribution Centre, Unit 6, Eastern Industrial Estate, Newcraighall Road, Edinburgh, EH15 3HS.  Telephone 0131 657 8440.

We will make the refund to the account that was originally debited. Memberships, Explorer Passes and tickets are non-refundable. Refunds may be available in special circumstances and will be made at the sole discretion of Historic Scotland

www.edinburghcastle.gov.uk | www.stirlingcastle.gov.uk

Ticket(s) and products purchased online are non-refundable. No refunds due to weather conditions, length of queues or waiting times. Audio guides are subject to refund in the event of closure of Edinburgh Castle which prevents access to the audio guide pick up. To cancel orders of audio and souvenir guides purchased online, please see How to cancel your order.

Tickets can be transferred for use on another suitable date (within a 3 month period of the original ticket date).  Requests must be made within 7 working days of the date that the ticket was purchased for.  Requests made outwith this timescale will not be granted. Please email hs.ticketing@scotland.gsi.gov.uk with your request. Requests will be processed within 3 working days.

Where a site or event has closed due to weather causing health and safety issues, a ticket will be offered for another suitable date. If this is not suitable then a full refund will be given. This must be be sent in writing to hs.ticketing@scotland.gsi.gov.uk within 7 working days of the site closure. Requests received outwith this time frame will not be granted.

On receipt of a refund request, we will endeavour to process your request within 7 days on receipt of your application. If your request is approved we will process your payment back to the card used to make the purchase. It may take up to 5 working days for funds to return to your account.


Availability
All orders are subject to availability. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order.

If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.

All products are subject to availability. If, due to unforseen circumstances it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.


Language
The contract will be concluded in English.


Membership of Historic Scotland discounts
The membership 20% discount is not applicable to life memberships, admission tickets, explorer passes, the hire of Historic Scotland properties, sale items in the online shop or the Edinburgh Castle webstore (www.edinburghcastle.gov.uk) and purchases in our cafes and restaurants.However a 10% discount is available at the catering facilities of Fort Geroge and Edinburgh, Stirling & Urquhart castles.

Members of Historic Scotland are entitled to 20% retail discount on all products except phonecards, stamps and reduced items sold in Historic Scotland shops at our properties, through our Retail Department at Longmore House and through our website. The discount does not apply at Calanais, Duff House, Dundonald Castle, Kinnaird Head Lighthouse, Skaill House or the Whithorn Trust Discovery Centre.


Historic Scotland Site Location Downloads
These product terms and conditions affect your rights and liabilities under the law and set out the terms under which Historic Scotland provides the Sat Nav Site Location Download file (the "Download") to you.

1. The Download
Sat Nav HS Sites Download (the "Download") is made available to you for download from www.historic-scotland.gov.uk. The Download provides the location details of our sites available in a format which can be transferred to compatible satellite navigation devices. The information contained in the Download is based on our GIS locations.  

Although we aim to ensure that location information contained in the Download is correct, and we endeavour to update the Download on our website from time to time, we will not be responsible for any errors or omissions.

The Download is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Download you agree to be bound by these Terms and Conditions.

2. Usage
The Download is protected by national copyright, database and trade mark law. The Download is permitted for your personal, non-commercial purposes only. You may download and display the content of the Download on a satellite navigation device or store such content in electronic form on disk (but not any server or other storage device connected to a network).

Any copying, reproduction, lending or hiring, broadcasting or any other form of distribution of the Download is prohibited and will constitute a copyright infringement.

No licence is granted to you in these Product Terms to use any trade mark of Historic Scotland or its affiliated companies including, without limitation, the Historic Scotland trade mark.

3. Technical support
The Download is provided by us without any warranties or guarantees that it will be compatible with all satellite navigation devices. We do not provide technical support for the Download. For guidance on how to download the file to your device, plse contact your satellite navigation manufacturer.

We do not guarantee that the Download will meet your requirements or that the service will be fault free.

We will not be responsible for any errors or omissions or any technical problems you may experience with the Download.

The Download does not include the provision of a computer of other necessary equipment to access the Download. To use the Download you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

4. Liability
We disclaim all liabilities in connection with the following:
  • incompatibility of the Download with any of your equipment, software or your satellite  navigation device;
  • technical problems including errors or interruptions to the Download;
  • unsuitability, unreliability or inaccuracy of the Download;
  • inadequacy of the Download to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to your/or any third party for any consequential of incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Download.

We reserve the right to modify, suspend or discontinue the Download (or any part of it) without notice to you and shall not be liable to you if we exercise these rights. You acknowledge that you may no longer be able to replace the Download if we discontinue it and you agree that we shall have no liability to you in that event.


Third party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. We are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


Intellectual Property and Right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Compliance with Laws
The Website may be used only for lawful purposes and in a lawful manner.  You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


Assignation
You may not assign or otherwise transfer any of your rights under these Conditions.


Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your details and/or your Personal Information.


Our rights
We reserve the right to:
-modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;

-change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website;

-withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction; or unwinding or suspending any transaction after processing has begun.

Historic Scotland management also reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to ask guests to leave Edinburgh Castle at any time.


Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, the Website is provided on an "as is" and "as available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through it including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will not be liable, in contract or delict (except in the case of fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated
- savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
- Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
- Nothing in the Conditions shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

We shall not be responsible for any breach of these Conditions caused by circumstances beyond our control. The provision of this Website does not include provision of computer or other necessary equipment to access the Website. To access it you will need an Internet connection and appropriate telecommunication links. For the avoidance of doubt, we shall not be liable for any telephone or other costs that you may incur.


Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


Waiver
If you breach these Conditions and we ignore this, we will be entitled to use our rights and remedies at a later date or in any subsequent situation where you breach the Conditions.


Entire agreement
The Conditions in force at the date of despatch of your Product govern our relationship with you. You confirm that, in accepting the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.


Law
The Conditions shall be governed by and construed in accordance with the laws of Scotland and you irrevocably submit to the exclusive jurisdiction of the Scottish courts.


Definitions
In these terms and conditions, unless the context otherwise requires, the following words and phrases shall have the following meanings:
- “Conditions" means these terms and conditions;
- "Personal Information" means the details provided by you on registration;
- "Product" means a Product displayed for sale on the Website;
- "Users" means the Users of the Website collectively;
- "we/us" means Historic Scotland acting on behalf of the Scottish Ministers;
- "Website" means Historic Scotland owned and managed Websites or any subsequent URL that may replace it;
- "you" means a User of this Website and, where applicable, the party purchasing the Product.


Contact Us
If Users have any questions or suggestions regarding our Terms & Conditions, please contact us at:

Email: hs.website@scotland.gsi.gov.uk
Telephone: 0131 668 8600
Address: The eCommunications Team, Historic Scotland, Longmore House, Salisbury Place, Edinburgh, EH9 1SH

VAT registration number: GD 888 8455 42