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We're changing

We are creating a new public body, Historic Environment Scotland, which will come into effect from 1 October 2015. While we work on shaping our future we can reassure you that all services and products will continue as normal. We will continue to keep you up to date on developments. Please follow our progress and find out more about our new organisation.

Complaints & feedback

Detail on gate

Make a complaint or give feedback about the Publication Scheme

We welcome any comments or suggestions about improving the Publication Scheme and the FoI webpages. If you have any comments or complaints you can contact us through the Feedback Form, or write, telephone or email:

Make a complaint about information following a request

If you have asked us for information and we have not provided it, or if we have taken longer than 20 working days to respond, you have the right under FoI to ask us to review our decision.

Please contact the Chief Executive of Historic Scotland in writing within 40 working days of receiving our response to your request, providing as much information about your complaint as possible.

You can do this either through the Feedback Form or by writing to:

Chief Executive
Historic Scotland
Longmore House
Salisbury Place

Make a complaint following a review

If you are still unhappy with our decision following review you can appeal to the independent Scottish Information Commissioner, who has the power under the Act to force us to release the information:

Rosemary Agnew
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS

Tel: +44(0) 1334 464610

Make a complaint about how we handled your personal data

Personal information is regulated by the UK Information Commissioner. If you have a complaint about our handling of personal data, please contact:

Information Commissioner
Scotland Office
28 Thistle Street
Edinburgh, EH2 1EN

Tel: +44(0) 131 225 6341

Contact us

FOI Officer
Chief Executive’s Office
Historic Scotland
Longmore House, 2.20
Salisbury Place
Tel: +44 (0)131 668 8713
Fax:+44 (0)131 668 8899