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We have created a new public body, Historic Environment Scotland. While we work on shaping our future we can reassure you that all services and products will continue as normal. Please follow our progress and find out more about our new organisation.
The procedure introduces a standardised approach to handling complaints across government, which complies with the Scottish Public Sector Ombudsman’s guidance on a model complaints handling procedure. Complaints give us valuable information we can use to improve customer satisfaction. More information on the complaints procedure is available.