Complaints & feedback

Make a complaint or give feedback about the Publication Scheme

We welcome any comments or suggestions about improving the Publication Scheme and the FoI webpages. If you have any comments or complaints you can contact us through the Feedback Form, or write, telephone or email:

Make a complaint about information following a request

If you have asked us for information and we have not provided it, or if we have taken longer than 20 working days to respond, you have the right under FoI to ask us to review our decision.

Please contact the Chief Executive of Historic Scotland in writing within 40 working days of receiving our response to your request, providing as much information about your complaint as possible.

You can do this either through the Feedback Form or by writing to:

Chief Executive
Historic Scotland
Longmore House
Salisbury Place
Edinburgh
EH9 1SH

Make a complaint following a review

If you are still unhappy with our decision following review you can appeal to the independent Scottish Information Commissioner, who has the power under the Act to force us to release the information:

Kevin Dunion OBE
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS

Tel: +44(0) 1334 464610
Email: enquiries@itspublicknowledge.info
Web: www.itspublicknowledge.info

Make a complaint about how we handled your personal data

Personal information is regulated by the UK Information Commissioner. If you have a complaint about our handling of personal data, please contact:

Information Commissioner
Scotland Office
28 Thistle Street
Edinburgh, EH2 1EN

Tel: +44(0) 131 225 6341
Email: Scotland@ico.gsi.gov.uk
Web www.informationcommissioner.gov.uk