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We're changing

We have created a new public body, Historic Environment Scotland. While we work on shaping our future we can reassure you that all services and products will continue as normal. Please follow our progress and find out more about our new organisation.

Complaints Handling Procedure

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Historic Environment Scotland Complaints Handling Procedure

Our complaints handling procedure reflects Historic Environment Scotland's commitment to valuing complaints. Our customer guide should provide you with what you need to know.

Customer guide to Historic Environment Scotland's Complaint Handling Procedure PDF icon [42kb]

The procedure introduces a standardised approach to handling complaints across government, which complies with the Scottish Public Sector Ombudsman’s guidance on a model complaints handling procedure. Complaints give us valuable information we can use to improve customer satisfaction. More information on the complaints procedure is available.

Historic Enviroment Scotland Complaints Handling Procedure PDF icon [224kb]

Contact us

Complaints Officer
Chief Executive’s Office
Historic Environment Scotland
Longmore House, 2.20
Salisbury Place
Tel: +44 (0)131 668 8713
Fax:+44 (0)131 668 8899